Support Center

Our dedicated imaging and information technology support teams provide a range of support services.
Please note: Product pages contain all relevant support resources.



Access and download the latest product documents & files.


Access and download the latest software and firmware available.

Tools & Calculators

Access and download tools and calculators.


Access and view live online demos.

Video Library

Access the latest Ganz product demo and training videos.

Returns & Repairs

Access information regarding product returns and repairs.

Request Pricing

Request more information regarding product and software pricing.

Warranty Information

Access information regarding product warranties.



Where can I purchase your products?

How do I locate a sales rep in my region?

How can I get pricing?

When browsing the product pages of our online product catalogs, you have the option to “Add to Quote Request”. This will add selected products to an automatically generated list. When you have completed the list, simply send it to request a quotation.


Contact page

How can I check the status of an order?

To check the status of an order, call customer service for your geographical region.

  • East Coast: 1 (919) 230-8700 (8:30 am - 5:30 pm EST)
  • West Coast:  1 (310) 222-8600 (8:00 am - 5:00 pm PST)

Or you can reach out to our customer service team at:

Please have your customer number and order number or purchase order number available to expedite this process.

How do I return merchandise?

If you need to return merchandise, please follow this procedure so that your request will be processed in an efficient and timely manner.

  • The Americas - If you are located within the Americas, you can reach our Technical Service Department directly at: +1 (919) 230- 8700 (8:30 am - 5:30 pm EST)
  • Outside the Americas - If you are from another geographical region, please contact the appropriate CBC office nearest you ( CBC Offices Worldwide ).
  • All returns must include:
    - Return Authorization Number (RA number)
    - The purchase order number, sales order number, or invoice number
    - Reason for return or description of the problem.
  • Request a Return Authorization Number (RA number) from the form below.
  • Contact our Technical Support Department or fill out one of the forms below to request a RA number if you do not have one.
  • Send Returns to the following address:
    1023 Corporate Park Drive
    Mebane, NC, 27302
    * It is required that you call customer support at (919) 230-8700 to obtain RA# before returning the item.  All returned items must be clearly labeled on the outside of the box with the RA#
  • Warranty Information:
    For a list of our product categories and their warranties, follow this link:
  • Please note:
    - Freight on all returns must be pre-paid. Collect-freight returns will NOT be accepted.
    - Advance replacement of a defective product requires a new purchase order. Any product older than 60 days from the original invoice will NOT be advance replaced. Products will be returned to the customer with an evaluation charge if no defect is found.
    - Warranty repairs and replacements will be done at 'no-charge' and returned to customer prepaid.
    - Non-warranty repairs are subject to repair charges. The customer will be notified before repair only for an estimated repair charge over $50.00 unless the customer requests an estimate before repair.

How do I access information on discontinued products and their replacements?

When a product is discontinued, it will appear in the “discontinued product” section. Suggested replacement products and any downloads associated with the discontinued product can be found here as well.

Where can I find Warranty Information on your products?

Please follow this link to our Warranty information page:

How do I become a distributor of your products?

If you are interested in becoming a distributor, please complete the Distribution Partner request form.

How can I place an order?

To place an order with us you must have an account with us. If you have an account, you can email any orders to

Do you charge a fee for drop shipments?


How do I signup for online product registration?

Register here:

With online product registration, you will be notified when there is a software upgrade, any changes or additional accessories or support materials available for your registered product.

How do I get technical support?

It is required that you call technical support (919) 230-8700 and select option 1 when coming through the menu.

What are the hours of operation of the Technical Service Division (TSD) for technical support by telephone?

How can I find a Ganz distributor in my area?

What should I do if I currently use Internet Explorer as the browser for my security system?

  • You can download the Microsoft Edge Deployment Guide here.
  1. If you need further assistance, please contact our Technical Service Department.

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